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Statement of Purpose for Medical Prescription Services Ltd

 

Summary of MPS’ Statement of Purpose

Aims:

To continue to develop and utilise cutting edge technology to enable rigorous medical screening leading, where medically appropriate, to electronic private prescription generation and transmission, plus authorisation to dispense Prescription Only Medicines (POMs) by Patient Group Direction (PGD)

 

Objectives:

 

  • To provide a highly professional and ethical service
  • To offer robust, efficient and secure medical screening
  • To enable an efficient, secure private prescription service

 

Treatment/services provided in mainland UK and Northern Ireland:

 

Category Medical condition Medicines
Men's health Erectile dysfunction Cialis®, Levitra®, Viagra®, sildenafil
Sexual health Chlamydia Zithromax®
Emergency contraception ellaOne®
Travel Health Malaria Prevention Malarone®, Malarone Paediatric®, Lariam® Doxycycline, atovaquone/proguanil
Motion sickness Scopoderm TTS®
Hepatitis A vaccination Havrix Monodose, Havrix Junior Monodose, Avaxim
Hepatitis B vaccination Engerix B
Rabies Rabivac, Rabipur
Diphtheria/Tetanus/Polio Revaxis
Typhoid vaccination Vivotif, Tyhperix, Typhim Vi
Meningitis ACWY Menveo
Yellow Fever Stamaril
General health Asthma Ventolin® Evohaler®, salbutamol
Hayfever Telfast®
Psoriasis Dovonex® ointment
Influenza vaccinations General seasonal influenza vaccine
Fluenz (intranasal vaccine)
Intanza (intradermal vaccine)
Tamiflu (for treatment of prevention of influenza)

 

Terms and conditions in respect of the services provided:

 

ABOUT US

Medical Prescription Services Ltd (MPS) is completely dedicated to your total satisfaction. If you have any suggestions or comments please email: customercare@medicalprescriptionservices.co.uk The Medical Prescription Services Ltd (MPS) website will operate within the General Pharmaceutical Council (GPhC) and Royal Pharmaceutical Society regulations and guidelines and you will be required to register as an authorised user of the MPS service.

 

TERMS & CONDITIONS

MPS request that customers of our website carefully read our terms and conditions (“Terms”) prior to the use of this website and prior to ordering the medication (the “Products”) listed on our website. Our Terms govern our relationship with you in relation to this website and your order of Products from it to the exclusion of all other terms and conditions.

If you have any questions about the Terms or do not wish to accept them, please contact us. Please note that you may have other rights granted to you by law in addition to those set out in these Terms, which we may not exclude. These Terms do not affect those other rights granted by law.

To register with MPS, you need to be over 16 years of age.

You agree to inform us immediately of any change to the information (medical and personal) you provide when updating your personal details.

The ordering of any Products and the access and use of this website indicates and signifies the user’s/customer’s acceptance of these Terms. All users/customers represent that he or she has read, understood, and agreed to be bound by the Terms. He or she also agrees: (a) that his or her use of the website and the order of Products is subject to all applicable international, national and local laws,(b) not to use the website and/or to order the Products for any illegal purposes, (c) not to interfere with or disrupt the website or networks connected to the website, (d) that the correct use of any Products supplied is his or her responsibility, (e) that he or she is at least 16 years old, and (f) that he or she shall only use the website and order the Products as set forth in the Terms.

 

CHANGES TO TERMS

MPS reserves all rights to adjust or modify the Terms, therefore a user/customer should continue to review the Terms whenever accessing or using the website. It is reasonably assumed that a user/ customer’s access or use of the website after the posting of adjustments or modifications to these Terms will constitute such user/customer’s acceptance of the Terms, as modified or adjusted. Refusal by a user/customer to accept the Terms may result in the facility of the use of the website and/or ordering of the Products being withdrawn from the user/customer.

 

PROVIDING YOUR MEDICAL INFORMATION

By accessing or using the website, the user/customer is confirming that any medical information provided by them is true and accurate and that sufficient information has been provided by MPS to allow you to make an informed decision as to the suitability of this service to your situation.

Any incomplete or false information could be harmful to the user/customer’s health. MPS and our pharmacy partners shall rely on the information that is provided in the online medical questionnaire in order to determine whether or not the user/customer is suitable to receive the requested medication. MPS and our pharmacy partners shall not be responsible or liable to the user/customer in anyway or to any other parties as a result of any incomplete or false information that has been provided to it.

By using our service you confirm that you shall not create more than one MPS online account and that you will not share your MPS account log-on information with anyone. You will take all reasonable steps to ensure that a third party does not gain access to your account. You consent to MPS contacting you by your preferred method of communication (e.g. telephone/e-mail/SMS) as indicated on your account as necessary, to confirm any medical or personal information given.

By using our service, the user/customer declares that any medication prescribed will only be used as prescribed for the purposes as prescribed and it will only be used by the person for whom it is prescribed.

The user/customer accepts that although specific medication is likely to lessen the symptoms for which it is purchased, its effectiveness cannot be guaranteed.

 

USE OF PRODUCT

You must read all Product packaging and the ‘Package Leaflet: Information for the user’ prior to using the Product. Please contact your doctor or pharmacist if you are unsure about how you should use the Product. If you contact your pharmacist regarding how to take your medication, you agree to wait until you have received a response from your pharmacist before you start taking the medication in question.

By using this service, you agree to inform your pharmacist immediately of any side-effects you may experience and allow your pharmacist the opportunity to advise on these side effects/monitor the effect of any medication given.

 

INFORMING YOUR GENERAL PRACTITIONER

By using our website you confirm that information has been provided by MPS and your pharmacist for you to give to your General Practitioner, to inform him/her of your participation in our online medical screening and prescription service. As per best practice guidelines, the decision to inform your GP of your treatment is yours as MPS and your pharmacist do not have any contact with your General Practitioner.

 

FORCE MAJEURE

We will not be liable to you in any manner for any failure or delay or for the consequences of any failure or delay in the performance of any Contract if it is due to any event beyond our reasonable control including strikes, lockouts or other industrial disputes, acts of God, war, protests, fire, flood, storm, tempest, explosion, an act of terrorism, riot, epidemic, pandemic, civil commotion, national emergencies, breakdown of plant or machinery.

If the event causing our delay continues for a period in excess of two months then either you or we will be entitled to terminate the Contract by notice and our only liability to you will be to refund all sums paid under the Contract in respect of the services that have not been provided to you.

 

OWNERSHIP OF LICENSE AND MATERIAL TERMS

This website, the materials and software on it, or provided to you through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to MPS and/or third parties. You are permitted to display the materials on this website on a computer screen and, save for restricted access documents, to download and print a hard copy for your personal use or for obtaining products or services from our pharmacy partners provided you do not alter or remove any of the content or any part of the website without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices.

You agree not to:

  • copy, reproduce, store (in any medium or format), distribute, transmit, modify, create derivate works from all or any part of this website or the materials or software on it, or provided to you through it without our prior written consent (which may be given or withheld in our absolute discretion)
  • use this website or any of the materials or software on it, or provided to you through it, for:
    • any unlawful purpose or in contravention of applicable law
    • commercial exploitation without our prior written consent
    • any purpose or in any manner that may give a false or misleading impression of us, our staff or our services
  • use, upload or transmit
    • any material that is defamatory, offensive, obscene or otherwise unlawful, or which may cause offence or distress or which may affect or infringe the rights of any other person
    • any device, software, file or mechanism which may interfere with the proper operation of this website or our systems
  • establish a link to this website from any other website, intranet or extranet site without our prior written consent
  • decompile, disassemble or reverse engineer (or attempt to do any of them) any of the software or other materials provided on or through this website
  • do anything that may interfere with or disrupt this website or our service
  • encourage or permit others to do any of the above

IN THE EVENT THAT YOU DO NOT COMPLY WITH THE ABOVE RESTRICTIONS, ANY PERSON AFFECTED BY YOUR ACTIONS MAY BRING A CLAIM AGAINST YOU AND/OR MPS. WE WILL PURSUE A CLAIM AGAINST YOU FOR ANY LOSSES AND COSTS (INCLUDING LEGAL COSTS) WE MAY SUFFER AS A RESULT OF YOUR ACTIONS.

 

AVAILABILITY OF THE WEBSITE

Access to the MPS website cannot be guaranteed and your access may occasionally be restricted to enable faults to be repaired, upgrades or maintenance of our servers. MPS will endeavour to restore the website as soon as is reasonably and practicably possible.

 

LINKS

This website may contain links that make it easy for users to visit other websites. If you use the links to leave the website and visit a website operated by a third party, MPS does not have any control over that website. Accordingly, MPS cannot be responsible for the protection and privacy of any information which you have provided while visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

DATA

MPS will ensure that all reasonable precautions are taken to keep the details of your order details secure. MPS cannot be held liable for any losses caused as a result of unauthorised access to information provided by you unless it is proved that MPS has been negligent in the handling of this sensitive information.

You acknowledge and agree that all the information submitted to MPS through the website may be transferred to third parties for the purpose of procuring the purchase and shipping of the Products and/or for the purpose of fulfilling any lawful obligations under these Terms. You must read the "Privacy Policy" below, which shall govern the use of such information.

 

PRIVACY POLICY

MPS does not disclose customers’ or users’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. You should be aware that information captured will be viewed by our medical and pharmacy team. Cookies are used on this site. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.

 

LIABILITY

These Terms do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, fraud, or any matter which it would be illegal for us to exclude or to attempt to exclude our liability. MPS are only liable to you for losses which you suffer as a result of a breach of these Terms by us. MPS are not responsible to you for any losses which you may incur which were not a foreseeable consequence of MPS breaching these Terms, for example if you and we could not have contemplated those losses before or when we enter into a Contract. MPS’s liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption. MPS Ltd disclaims any liability resulting from the provision of services by third party providers. Liability shall rest with the appropriate third party provider and shall not under any circumstances be deemed to rest with Medical Prescription Services. To the fullest extent permissible by law, MPS will not be held responsible for any information that is inadvertently omitted from this service or for any errors that are inadvertently included within the MPS service provision.

 

MISCELLANEOUS

All communications between us will be conducted in the English language.

Other provisions that govern the use of this website are set forth in the online descriptions and notices and individual documents retrieved from the website (collectively, the "Additional Terms"), all of which are incorporated by reference into these Terms.

The failure of MPS or any third party supplier of materials and/or goods to enforce any provision hereof shall not constitute or be construed as a waiver of such provision or of the right to enforce it at a later time.

These Terms and the Additional Terms shall be governed by and construed in accordance with the laws of England and Wales. The English and Welsh courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms or use of the website. Our pharmaceutical partner, as the owner and supplier of Products has the right to assert and enforce these provisions directly on its own behalf as a third party beneficiary.

MPS may cancel your registration at our discretion or if you breach any of your obligations under these Terms and Conditions.

 

RETURNS POLICY

If there is an error in dispensing your medication and you receive the incorrect medication/dosage, please return this immediately (in the packaging) to your pharmacy and it will be replaced. The user/customer accepts that although specific medication is likely to lessen the symptoms for which it is purchased, its effectiveness cannot be guaranteed.

 

CUSTOMER FEEDBACK

Our customer’s experience of our service is very important to us. We welcome your feedback to enable us to provide a service you want, that meets your needs. At the end of your successful medical screening, you will be invited to complete a short, online survey in which you can tell us what you think of our service and make suggestions for changes or improvements.

 

HOW TO COMPLAIN

If your complaint is in relation to the service you have received from the pharmacy or pharmacist, please address your complaint directly to the pharmacy superintendent, using the contact details found on the home page.

If your complaint is in relation to the service you have received from Medical Prescription Services Ltd, please address your complaint to the contact details below, marked for the attention of the Managing Director

Our policy is to respond to any complaints within 2 working days of receipt.

You will receive a full response within 20 working days of receipt of the complaint.

If the investigation is still on-going after 20 working days, you will receive a letter explaining the reason for the delay and confirmation that you will receive a full response within five working days of a conclusion being reached.

A full investigation is to be held into the complaint and the findings documented.

On completion of the investigation, a letter from Jonathan Tribe, Managing Director, will be sent to you, outlining the initial problem, the findings of the investigation and if the complaint is being upheld and the actions to be taken.

 

OUR CONTACT DETAILS:

Medical Prescription Services Ltd
28 The Square
Clifford Chambers
Stratford upon Avon
Warwickshire
CV37 8HT
Phone: 0845 094 1692 Fax: 01789 414212

Email: customercare@medicalprescriptionservices.co.uk VAT Registration Number: 881056618

We are a company registered in England and Wales at Companies House. Our registered office is at 28 The Square, Clifford Chambers, Stratford upon Avon, Warwickshire CV37 8HT and our registered number is 03791611.

In Northern Ireland, MPS is regulated and licensed by the Regulation and Quality Improvement Authority, 9th Floor Riverside Tower, 5 Lanyon Place, Belfast BT1 3BT tel: 028 9051 7500 (switchboard is manned 9am – 5pm Monday to Friday)

In England only, MPS is regulated and licensed by the Care Quality Commission (Provider ID: 1-101635044), Finsbury Tower, 103 – 105 Bunhill Row, London, EC1Y 8TG

We are inspected by both regulatory bodies to ensure all our practises are in-line with current standards. During our last CQC inspection in May 2013, the CQC inspector contacted customers who had used the service and, with the customer’s permission, asked for feedback on the service. Below is an excerpt of the inspector’s most recent report: “People we spoke with who used the service were complimentary of the service they had received. One person we spoke with who used the service told us that they were, “Given information about the benefits and risks” of the medication.”

For information on MPS’ RQIA inspection report, please visit http://www.rqia.org.uk/inspections/index.cfm or call MPS directly on 0845 094 1692 for a copy of the latest report.